Terms and Conditions of the Online Store
Banana Solutions

⭳ Download Terms and Conditions (PDF)

1. 1. General provisions, contact with the store owner
      1. These terms and conditions (hereinafter the "Terms") define the rules and conditions for using the online store Banana Solutions, operating at the web address style="text-decoration: underline;" href="https://bananasolutions.eu">https://bananasolutions.eu.
      2. The Store owner is Jonasz Lipski running an unregistered business with headquarters at: ul. Pawia 22a, 43-600 Jaworzno (hereinafter "Seller").
      3. The Seller's contact details are as follows:
         
         Contact address: 43-600 Jaworzno, ul. Pawia 22a
         Email address: banana3dsolutions@gmail.com
         Phone number: +48518791491 (customer service hours – in the Contact tab).
   2. Technical requirements
      1. To use the Store, it is necessary to have:
         1. a computer or other device with an internet browser;
         2. internet access;
         3. an active email address.
   3. Personal data
      1. The controller of the Store customers' personal data is the Seller.
      2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the style="text-decoration: underline;" href="https://regulaminy.saasecommerceapps.com/policy/2/bf90662285d6d7976a5448db2b9dc6d5adf02425/52560b1e5b76612d9063a16544c2d2a6" target="_blank" rel="noreferrer">Privacy Policy.
   4. Conclusion of sales agreement, customer account
      1. The Store enables the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
         1. without registration;
         2. with creating an account in the Store.
         In both cases, to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the ordering procedure by selecting the appropriate options (delivery method and payment).
      2. Information about products in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Art. 71 of the Civil Code, in accordance with the Terms.
      3. The condition for placing an order is filling in all required data necessary for the execution of the agreement in the order form and optionally (at the customer's request) also data for generating a VAT invoice.
      4. If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the email address and password chosen by the customer are the basis for subsequent logins. Details of the Seller's provision of the digital Account service are available below in the Account Terms. The Store enables logging into the Account also through social media and/or Google user account. After logging into the Account, the customer has access to their order history, and with subsequent orders does not need to fill in the order form with their personal data again.
      5. The customer can resign from having an account at any time without incurring any costs. To do this, send your resignation to the email address: banana3dsolutions@gmail.com.
      6. The customer's approval of the order with the "Buy and pay" button (or other with identical wording) means:
         1. submitting to the Seller an offer to purchase Goods in accordance with the options selected in the order and in accordance with these Terms,
         2. acceptance of the obligation to pay the price of the Goods and their delivery costs.
      7. The sales agreement (hereinafter "Agreement") is concluded when the Seller accepts the order for processing (acceptance of the customer's offer), about which the Seller informs through an email message confirming the acceptance of the order for processing.
      8. In case of inability to fulfill the order for Goods (in whole or in part), the Seller will inform the customer - in this case, the Agreement is not concluded. The Seller will simultaneously inform the customer about existing possibilities of fulfilling the order in another way, e.g., partial order fulfillment or waiting for the Seller to replenish stock. If the order was previously paid for by the customer and cannot be fulfilled, the Seller immediately returns the payments made by the customer (according to the scope of order cancellation).
      9. The Seller provides the customer with confirmation of the Agreement conclusion on a durable medium no later than at the time of delivery of the Goods
      10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary for order fulfillment.
      11. The Seller reserves the right to suspend order processing in a situation where the customer has provided false data or when this data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the provided data.
   5. Prices and payment methods
      1. Prices of Goods are given in Polish zloty (PLN) and in gross amount, i.e., including VAT.
      2. The cost of delivery of Goods is stated separately in the Store's cart, depending on the delivery method chosen by the customer.
      3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer during the order placement stage (in the cart).
      4. The Store offers the following payment methods:
         1. traditional bank transfer to the Seller's account
         2. quick electronic transfer / BLIK / so-called virtual wallet payment - through the payment platform:
            • Shoper Payments (Autopay)
         3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
         4. cash or card payment upon personal collection at the Store's stationary point
      5. If the customer has chosen payment by regular bank transfer, payment for the order should be made within 3 days of placing it. In the absence of payment within the above deadline, the Agreement is considered not concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/installment payment through an external partner.
      6. In case of choosing payment through Shoper Payments, the entity providing online payment services for quick transfers and card payments is Autopay S.A.
   6. Delivery of goods
      1. Delivery of Goods takes place according to the customer's choice:
         • via courier company
         • via Polish Post
         • to InPost parcel lockers
      2. Except for Goods collected personally by the customer, the order is considered completed when the shipment is sent to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date is determined by the carrier.
      3. Goods are sent by the Seller within 5 working days, unless a clearly different deadline was stated in the product description during the customer's order placement. Detailed fulfillment times are provided on the Store's website in the "Order processing time" tab.
      4. The Seller normally handles orders in the Republic of Poland for the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible for the costs indicated on the Store's website or costs individually agreed with the customer.
   7. Withdrawal from the Contract
      1. A client who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has the statutory right to withdraw from the sales contract for Goods within 14 days of receiving them, without providing a reason, subject to the exceptions mentioned below.
      2. To meet the withdrawal deadline, it is sufficient for the client to send a statement within the aforementioned period:
         • in electronic form to the address: banana3dsolutions@gmail.com or
         • in written form to the address: 43-600 Jaworzno, ul. Pawia 22a.
      3. The withdrawal statement can be submitted using the template available here, although using the template is not mandatory. The seller will immediately confirm receipt of the withdrawal statement via email.
      4. The client must then, within the next 14 days, return the Goods at their own expense to the postal address 43-600 Jaworzno, ul. Pawia 22a.
      5. The seller will immediately, no later than within 14 days of receiving the withdrawal statement, refund the client:
         • the price of the Goods;
         • the cost of the initial shipment of the Goods to the client according to the cheapest ordinary delivery method offered in the Store.
      6. The seller may withhold the refund until the Goods are received back or the client provides proof of return, whichever occurs first.
      7. The refund will be made using the same payment methods that the client used in the original transaction, unless the client explicitly agrees to a different solution.
      8. The client is responsible for any reduction in the value of the returned Goods if they used the Goods in a manner other than necessary to determine their nature, characteristics, and functioning.
   8. Exceptions to the Right of Withdrawal from the Contract for Goods
      1. The right to withdraw from the contract does not apply in the case of contracts for the delivery of Goods:
         1. that are non-prefabricated, produced according to the consumer's/Privileged Entrepreneur’s specifications, or designed to meet their individual needs (customized goods);
         2. that are perishable or have a short shelf life (perishable goods);
         3. delivered in sealed packaging, which was opened by the client and cannot be returned due to health protection or hygiene reasons (hygienically sealed goods);
         4. audio or visual recordings or computer software delivered on a tangible medium (e.g., CD) in sealed packaging, if the packaging was opened after delivery;
         5. which, due to their nature, become inseparably connected with other goods after delivery (e.g., construction materials, if used);
         6. newspapers, periodicals, or magazines, except for subscription contracts (printed press);
         7. whose price depends on fluctuations in the financial market beyond the seller's control, which may occur before the withdrawal deadline;
         8. alcoholic beverages, the price of which was agreed upon at the time of the sales contract, and which can only be delivered after 30 days, and whose value depends on market fluctuations beyond the seller's control.
   9. Complaints
      1. The seller is obliged to deliver Goods to the client that comply with the contract.
      2. For consumers and Privileged Entrepreneurs, the seller is responsible for compliance of the Goods in accordance with the Consumer Rights Act. For other clients, the seller's responsibility is based on the provisions of the Civil Code.
      3. Complaints can be submitted:
         • in electronic form to the address: banana3dsolutions@gmail.com
         • or in written form to the address: 43-600 Jaworzno, ul. Pawia 22a.
      4. The seller will review the complaint in the same form in which it was submitted (in writing or via email) within 14 days of receiving it.
      5. If dissatisfied with the resolution of the complaint by the seller, the consumer and the Privileged Entrepreneur may (in addition to ordinary proceedings before common courts) also use alternative methods of resolving complaints and pursuing claims.
      6. For this purpose, they may:
         1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute,
         2. seek assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
         3. use the ODR platform (Online Dispute Resolution) for online dispute resolution between consumers and entrepreneurs, if the dispute concerns obligations arising from an online contract. More information about the ODR platform can be found here,
         4. apply to a permanent consumer arbitration court for a resolution of the dispute arising from the concluded contract.
      7. Additional information regarding out-of-court complaint resolution methods and pursuing claims can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Account Terms
in the store Banana Solutions

1. General Provisions, Contact with the Seller
   1. These account terms (“Account Terms”) define the rules and conditions for using a customer account (“Account”) in the online store Banana Solutions (“Store”).
   2. These Account Terms constitute the terms of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account service is free of charge.
   3. The Account Terms supplement the Store Regulations. To the extent not regulated in the Account Terms, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details regarding the Account service are the same as those for the Store:
      43-600 Jaworzno, ul. Pawia 22a
      e-mail: banana3dsolutions@gmail.com
      tel.: +48518791491
2. Technical Requirements and Functionalities of the Account Service
   1. The technical requirements for using the Account service are the same as those for using the Store and are specified in point II.1. of the Store Regulations.
   2. By using the Account, the Store customer can:
      1. save and store their personal data (including delivery address) on the Account, enabling subsequent purchases in the Store without the need to refill the address form,
      2. view their order history,
      3. view the status of order processing.
3. Agreement for the Provision of the Account Service, Withdrawal, Account Termination
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The customer may terminate the Account at any time without providing a reason. To do so, the customer must contact the Seller electronically at banana3dsolutions@gmail.com. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days from its conclusion.
4. Complaints
   1. With regard to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. For other customers, the Seller's liability is based on the principles arising from the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided in points IX. 3-5 of the Store Regulations.
   3. If dissatisfied with the Seller's handling of a complaint, it is also possible to use out-of-court complaint and redress methods in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal Data
   1. Full information on the processing of customers' personal data, including for the purpose of Account management, can be found in the Privacy Policy.
6. Changes to the Account Terms
   1. The Seller may amend these Account Terms under the conditions specified in point X. 3 of the Store Regulations. If the customer does not accept the new version of the Account Terms, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically) with a 14-day notice period.